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5.2 Content Authenticity, Accuracy & Currency

It is the duty of every Web Information Manager to ensure that the content on his/ her website is always authentic, up-to-date and latest. This fact assumes paramount significance in the context of Government websites since the public puts a lot of trust in the information available on the official websites of any department.

5.2.1

Each and every bit of content published on a Government website should be verified and checked thoroughly as the public expects nothing less than authentic and accurate information from a credible source such as an official Government website. The Departments MUST have a Content Contribution, Moderation and Approval Policy (CMAP) stating the responsibility, authorisation and workflow details with regard to content publishing on the site.

5.2.2

The Homepage MUST and every important entry page of all Indian Government websites/portals should display a timestamp indicating one of the following:

  1. Date on which the information was posted on the website.
  2. Date on which the content was last reviewed and/or modified.

5.2.3

Every piece of content appearing on the Government website should be reviewed after a pre-decided duration for its accuracy, relevance and currency. All Government Departments MUST formulate a proper web Content Review Policy (CRP) depending upon the nature of their content and if possible, also publish the policy on their website.

5.2.4

In case the nature of the content is ‘historical’ i.e. it will never change (e.g. press releases, speeches, published reports/documents of a Department etc.), the date of posting the content may be mentioned along with a note indicating the nature of the document and explaining that it is not subject to revision.

5.2.5

In case the reports and documents are voluminous and it is difficult to mention the timestamp on every page, the same MUST be indicated on the main page as well as on all icons/places which link to that document.

5.2.6

For time sensitive content which expires after a certain date (e.g. tender notifications, announcements, contest entries etc.), a policy on whether the content should be archived for future reference or removed altogether from the website should be decided by the concerned Department after careful consideration of their nature of content. However, ‘expired or outdated’ content MUST not be presented or flashed on the website. Such content should be removed or archived as per the content archival policy (CAP).