Menu

3.4 Terms & Conditions

3.4.1

Government websites should follow an extremely cautious approach when it comes to collecting personal details/information about the visitors to the sites. It should be an endeavour to solicit only that information which is absolutely necessary.

3.4.2

In case a Department solicits or collects personal information from visitors through their websites, it MUST incorporate a prominently displayed Privacy Statement clearly stating the purpose for which information is being collected, whether the information shall be disclosed to anyone for any purpose and to whom.

3.4.3

Further, the privacy statement should also clarify whether any cookies shall be transferred onto the visitor’s system during the process and what shall be the purpose of the same.

3.4.4

Whenever a Department’s website allows e-commerce and collects high risk personal information from its visitors such as credit card or bank details, it should be done through sufficiently secure means to avoid any inconvenience. SSL (Secure Socket Layer) and Digital Certificates are some of the instruments which could be used to achieve this.

It is further informed that the following examples of Privacy Statements are only for reference purpose and Departments are requested to customise them to the requirements of their own websites.

Sample Privacy Statement:

Thanks for visiting website of (Name of Department), and reviewing our privacy policy.

We collect no personal information, like names or addresses, when you visit our website. If you choose to provide that information to us, it is only used to fulfil your request for information.

We do collect some technical information when you visit to make your visit seamless. The section below explains how we handle and collect technical information when you visit our website.

Information collected and stored automatically:

When you browse, read pages, or download information on this website, we automatically gather and store certain technical information about your visit. This information never identifies who you are. The information we collect and store about your visit is listed below:

  • The Internet domain of your service provider (e.g. mtnl.net.in) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the web) from which you access our website.
  • The type of browser (such as Firefox, Netscape, or Internet Explorer) and operating system (Windows, Linux) used to access our site.
  • The date and time you access/accessed our site.
  • The pages/URLs you have visited, and
  • If you reached this website from another website, the address of that referring website.

This information is only used to help us make the site more useful for you. With this data, we learn about the number of visitors to our site and the types of technology our visitors use. We never track or record information about individuals and their visits.

Cookies:

When you visit some websites, they may download small pieces of software on your computer/browsing device known as cookies. Some cookies collect personal information to recognise your computer in the future. We only use non-persistent cookies or “per-session cookies”.

Per-session cookies serve technical purposes, like providing seamless navigation through this website. These cookies do not collect personal information on users and they are deleted as soon as you leave our website. The cookies do not permanently record data and they are not stored on your computer’s hard drive. The cookies are stored in memory and are only available during an active browser session. Again, once you close your browser, the cookie disappears.

If you send us personal information:

We do not collect personal information for any purpose other than to respond to you (for example, to respond to your questions or provide subscriptions you have chosen). If you choose to provide us with personal information-like filling out a Contact Us form, with an e-mail address or postal address, and submitting it to us through the website-we use that information to respond to your message, and to help you get the information you have requested. We only share the information you give us with another Government agency if your question relates to that agency, or as otherwise required by law.

Our website never collects information or creates individual profiles for commercial marketing. While you must provide an email address for a localised response to any incoming questions or comments to us, we recommend that you do NOT include any other personal information.

Site Security:

  • For site security purposes and to ensure that this service remains available to all users, this Government computer system employs commercial software programs to monitor network traffic to identify unauthorised attempts to upload or change information, or otherwise cause damage.
  • Except for authorised law enforcement investigations, no other attempts are made to identify individual users or their usage habits. Raw data logs are used for no other purposes and are scheduled for regular deletion.
  • Unauthorised attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Indian IT Act (2000).

Sample of alternate Privacy Policy Statement (in case a website does not collect any personal data)

As a general rule, this website does not collect Personal Information about you when you visit the site. You can generally visit the site without revealing Personal Information, unless you choose to provide such information.

Site Visit Data:

This website records your visit and logs the following information for statistical purposes - your server’s address; the name of the top-level domain from which you access the Internet (for example, .gov, .com, .in, etc.); the type of browser you use; the date and time you access the site; the pages you have accessed and the documents downloaded and the previous Internet address from which you linked directly to the site.

We will not identify users or their browsing activities, except when a law enforcement agency may exercise a warrant to inspect the service provider’s logs.

Cookies:

A cookie is a piece of software code that an internet web site sends to your browser when you access information at that site. This site does not use cookies.

Email Management:

Your email address will only be recorded if you choose to send a message. It will only be used for the purpose for which you have provided it and will not be added to a mailing list. Your email address will not be used for any other purpose, and will not be disclosed without your consent.

Collection of Personal Information:

If you are asked for any other Personal Information you will be informed how it will be used if you choose to give it. If at any time you believe the principles referred to in this privacy statement have not been followed, or have any other comments on these principles, please notify the webmaster through the ‘Contact Us’ page.

Note: The use of the term “Personal Information” in this privacy statement refers to any information from which your identity is apparent or can be reasonably ascertained.