11.8 Mobile Application Policies

11.8.1 Privacy Policy for Mobile Application

Privacy policy should be a carefully written document clearly stating purpose of collecting the information if any through the app. It should also clearly state the mobile resources app is liable to use such as contact list , SMS, Folders, etc.

Sample privacy Policy

This privacy policy governs your use of the mobile application that is hosted at NIC’s e-Gov Mobile App Account in Google Play Store. The contents published on these Applications were provided by the concerned Ministries/Departments of Government of India or the allied government establishment. This information provided through these applications may not have any legal sanctity and are for general reference only, unless otherwise specified. However, every effort has been made to provide accurate and reliable information through these applications. Users are advised to verify the correctness of the facts published here from the concerned authorities. National Informatics Centre will not be responsible for the accuracy and correctness of the contents available in the application.

User Provided Information

The Applications may obtain the information you provide when you download and register the Application. Registration is optional. However, please keep in mind that you may not be able to use some of the features offered by an Application unless you register.

When you register and use the Application, you generally provide (a) your name, email address, age, user name, password and other registration information; (b) download or use applications from us; (c) information you provide when you contact us for help and (d) information you enter into our system when using the Application, such as contact information and other details.

The information you provided may be used to contact you from time to time to provide you with important information and required notices.

Automatically Collected Information

In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.

When you visit the mobile application, it may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within and display a location map. The location information may be sent to authorities for taking necessary actions and making policy decisions.

If you do not want the app to use your location for the purposes set forth above, you should turn off the location services for the mobile application located in your account settings or in your mobile phone settings and/or within the mobile application. However, if the service provided by the Application requires the location services using GPS technology, such services offered by the application will not be available to you.

We may disclose User provided and Automatically Collected Information as required by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request with our trusted service providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

Data Retention Policy, Managing Your Information

We will retain User provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information also for a reasonable period of time depending on the nature of application and thereafter may store it in aggregate. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.

Misuse by Non Targeted Users

All mobile apps are meant for use by the targeted audience only. Misuse by nontargeted users should be prevented by owner of the mobile.


We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.


This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here . You are advised to consult this Privacy Policy at (http://your_privacy_policy_ url) regularly for any changes, as continued use is deemed approval of all changes. You can check the history of this policy by clicking here.

Your Consent

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us.

Contact us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at [at] gov[dot]in.

11.8.2 IPR and Copyright

As mobile applications are hosted on Play stores which are essentially a public platform IPR and copyright have an extremely important role to play. An appropriate copyright notice can help deter infringement/plagiarism of the app as well as associated APIs.

Copyright statements can also be uploaded on the play stores along with the app clearly indicating the ownership.

Before launching an app get the app Name and logo protected through IPR (

Ministries/Departments owning the app should identify competent authority to report/ escalate issues related to copyright infringement and misuse of APIs.


Apple App Store:

Sample Copyright policy

Name Logo and design of the app is subject to copyright protection. The content may be viewed/downloaded without requiring any specific prior permission. Any other proposed use of the material is subject to the approval of (Name of Department). Application for obtaining permission should be made to (email address of the concerned Department).

11.8.3 Terms and conditions

Clearly worded terms and condition will set the rules and regulation that needs to be followed by the owner of the app and the users of the app. Terms & Conditions shall address the Ownership Details, Usage Policy of Content, Legal Aspects.

Sample Terms and Conditions

The App is designed, developed and maintained by (Name of the Department) Government of India.Though all efforts have been made to ensure the accuracy and currency of the content on this app, the same should not be construed as a statement of law or used for any legal purposes. In case of any ambiguity or doubts, users are advised to verify/check with the Department(s) and/or other source(s), and to obtain appropriate professional advice.

Under no circumstances will this Department be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, arising out of or in connection with the use of this app. These terms and conditions shall be governed by and construed in accordance with the Indian Laws. Any dispute arising under these terms and conditions shall be subject to the jurisdiction of the courts of India.

You must comply with App T&Cs as these apply to your use of the App and the Service T&Cs apply to your use of the Service that you access and use through the App. Any violation of these App T&Cs or the Service T&Cs may result in the termination of your access to the App and/or the Service. The App is for your own personal use only. Any commercial use will result in termination of your access to the app and service. You cannot distribute or copy or modify any part of it in any way.

You must not attempt to extract any source code from the App, disassemble it or make any derivative versions, or attempt to interrupt or decipher the transmissions between the App and our systems.

The user of the app must not use the app for any the following

  1. Unlawful, malicious or criminal activity;
  2. Defamatory, harassing or threatening activity. This includes any information that you may add or upload to the app;
  3. Create disruption in service for other users of the app;
  4. You must not use the App in a way that may damage or impair the App, the Service or the underlying systems and security.

The App and all copyright, database rights, and other intellectual property rights related to it belong to us.